17 July 2025
Summary
You've done the research and chosen the perfect electric car. Now for the home charger. While it’s easy to get caught up comparing charger specs and prices, there’s a critical factor that often gets overlooked but has the biggest impact on your peace of mind: the quality of customer service from your installer. Searching for "EV charger installer reviews" shows just how many people have learned this lesson. A home EV charger installation is a significant electrical job in your home. It’s not just about the final product; it's about the trust, communication, and support you receive throughout the entire process. Poor service can turn an exciting upgrade into a stressful nightmare. So, what does great customer service actually look like in this industry, and why does it matter so much?
From your very first enquiry, you should feel informed, not overwhelmed. A good installer will explain the process clearly, avoid technical jargon, and be readily available to answer your questions.
Why it matters: The process involves surveys, potential DNO (Distribution Network Operator) notifications, and scheduling. A lack of communication can leave you wondering what’s happening, causing unnecessary stress and delays. At waEV-charge, we provide a dedicated point of contact and keep you updated at every stage, from survey to sign-off.
The price you are quoted should be the price you pay. Excellent customer service means providing a detailed, all-inclusive quote after a thorough assessment. There should be no hidden fees or surprise charges on installation day.
Why it matters: Vague quotes are a major red flag. An installer who isn’t transparent about costs may not be transparent about other aspects of the job. Our online survey process allows us to provide a firm, fixed price before you commit, ensuring complete clarity and trust.
Customer service isn't just about being friendly; it's about having the professional expertise to do the job safely and correctly. Your installer should be able to prove they are qualified and accredited. They should hold certifications showing they are registered with a competent person scheme, such as NICEIC or NAPIT, and that they adhere to the latest IET Wiring Regulations (BS 7671).
Why it matters: This is the most critical aspect. An improper installation is a serious fire and safety risk. According to Electrical Safety First, a UK charity dedicated to preventing electrical accidents, using a registered electrician is essential for ensuring work meets the required UK safety standards. Always ask an installer to prove their credentials; we are proud to show ours.
The installation team should treat your property with respect. This means arriving on time, protecting your property from damage, working efficiently, and cleaning up thoroughly after the job is complete.
Why it matters: This is a basic tenet of professionalism. A company that respects your home is a company that respects you as a customer. The Institute of Customer Service highlights that professionalism and quality of service are key drivers of customer satisfaction in the UK, leading to trust and positive recommendations.
Great service doesn’t end when the installer drives away. What happens if you have a question about the charger's app? What if you encounter a problem a month later? A reputable company will offer robust aftercare, including easy-to-access technical support and a solid warranty on both the charger and the installation workmanship.
Why it matters: A long-term warranty shows that the company stands behind its products and its work. It gives you confidence that you’re not just buying a charger; you're making a long-term investment backed by a team you can rely on. At waEV-charge, our support continues long after your installation is complete.
Ultimately, your home EV charger installation experience hinges on the quality of the people you choose. Positive reviews, transparent processes, and certified expertise are the hallmarks of a company that values its customers.
At waEV-charge, we have built our business around these principles. We believe that providing an outstanding customer experience is just as important as providing a market-leading smart charger.
Ready to experience a seamless, professional, and customer-focused installation? Get your free, no-obligation quote today.
This article was written by the waEV-charge Team. waEV-charge specialises in installing and manufacturing EV chargers for both home and commercial use in the UK. If you're interested in electric car chargers, click here to discover more about our products.