Terms of service

Name: waEV-renewables Limited
We are registered in England & Wales under company number and our registered office
is Unit 5, S50, 51 Stanstead Courtyard, Parsonage Road, Bishops Stortford, CM22 6PU.

• Visit our live chat support
• Visit our Help Centre
• Raise a support ticket
• Call us on 0333 043 1353
• Send a letter to waEV-renewables, Unit 5, S50, 51 Stansted Courtyard, Parsonage Road, Bishops Stortford, CM22 6PU.

Before purchasing, you must confirm your acceptance of these terms and conditions
when you place your order.

1.1. These Terms and Conditions ("Terms") govern the use of the waEV-charge website and services, as operated by House Group Developments ("we", "us", "our"). By accessing our website or purchasing our products and services, you agree to comply with and be bound by these Terms.
1.2. Please read these Terms carefully. If you do not agree with any part, you must not use our website or services.

2.1. "Customer" refers to any person or entity that purchases or uses our products and services.
2.2. "Services" refers to the supply, installation, and maintenance of electric vehicle (EV) charging solutions.

3.1. By using our website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
3.2. You agree not to misuse our website, including by introducing viruses, hacking, or attempting unauthorised access.
3.3. We reserve the right to suspend or terminate access to our website at our sole discretion.

4.1. All products and services are subject to availability. We reserve the right to modify or discontinue any product or service without prior notice.
4.2. Product images on our website are for illustrative purposes only. The actual product may vary slightly in appearance.
4.3. Installation services are subject to a site survey. Additional charges may apply if the installation requirements differ from the standard specification.

5.1. The EV charging installation industry widely adopts the term ‘standard installation’ which defines installers preset scope of works for a charger to be installed, please find what’s included with a standard installation below;
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• Includes up to 10 meters of cable to connect the waEV-charge unit to your distribution board or electric meter.
• The cable is clipped directly to the wall, and the process includes the drilling through of a single wall. Additionally, if your distribution board/electric meter are located internally, we include 1 meter of trunking.
• Installation of a B40 or C40 DP Type A RCBO consumer unit.
• Your installation also comes with a Surge Protection Device as standard to safeguard your system. After installation, the EV charger is fully set up and commissioned, and you’ll receive a copy of the electrical certificate detailing the work completed.
• Where applicable, we also handle building control notifications, giving you a simple and compliant installation experience.

6.1. The home charger must be located for use in your specific designated off street parking with no charging cables trailing over any potential footpaths which could lead to a safety issue. If your parking is deemed to not be off street but have stated you do have off street parking on your remote survey, you will be liable for any time incurred from the engineers if they are only made aware when arriving on the site.
6.2. waEV-charge offer a standard installation package which the requirements are made clear above. If any installation falls outside of the installation remit, the installation may have to be put on hold and a quote for the extra works required
would be made.
6.3. Our engineers will attempt in every way to choose the best and most aesthetically pleasing cable route for the installation, however if an engineer deems any part of the installation to be unsafe, they have full disclosure to halt any works on those grounds if they are unable to find an alternative route which would be deemed safe.
6.4. Our engineers also have full disclosure to determine safe working practises. Extreme weather, working in lofts or on roofs, or working in tight crawl spaces can all be included in an engineer’s original risk assessment to determine safe working conditions.

7.1. waEV-charge will provide suggested installation dates when you request a quotation, these dates are not guaranteed nor are waEV-charge responsible for any public charging costs incurred if the date stated on the quotation is not fulfilled. Furthermore, this also applies to any dates then provided directly to the customer as a variation of scenarios can potentially impact the installation date.
7.2. We work toward a lead time of 2-3 weeks, this time starts from when you have completed your remote survey as at this stage in the process, we then have the information we require.
7.3. waEV-charge will not compensate for indirect or consequential losses for missed appointments causing loss of earnings and/or for example public charging costs incurred whilst the waEV-charge unit is unable to be used due to not being installed yet.
7.4. waEV-charge reserves the right to provide gestures of goodwill should they choose too.

8.1. Prices for our products and services are displayed in GBP and include VAT unless otherwise stated.
8.2. Payment is required in full prior to the delivery or installation of our products unless an alternative arrangement has been agreed in writing.
8.3. We reserve the right to amend our prices at any time. Changes will not affect orders that have already been confirmed.

9.1. Upon purchase of a waEV-charge product, you receive a 30 period to which if you changed your mind and wanted to cancel you can do so without reason. This period starts from the date of purchase

10.1. You can contact us via any of our communication channels to cancel your order, our team will then walk through the process to return the charger (if it has been delivered) once the goods have been received, we will refund to you any money due, if you had not received delivery of the charger already, the refund would be processed immediately. If your waEV-charge product has been installed, you would be responsible for the costs associated with the removal of the product from the property, as well as the original installation costs.

If you choose to cancel this contract during the cooling-off period, but the installation of your home charger has already begun or is complete:

• If the installation services are not fully completed at the time you notify us of your cancellation, we may charge you for any installation work completed up to the point of cancellation.
• If the installation services are fully completed, you will not be able to cancel the
installation services, and you will be liable for the full installation costs as well as
any charger removal costs incurred.
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In both scenarios, you retain the right to cancel your order for the home charger itself, and you will be entitled to a refund for the charger. However, you will be responsible for covering all or part of the installation costs, as outlined above, as well as the costs associated with removing the charger (including labour) and returning it to us. Additionally, we may deduct a reasonable amount from your refund to account for any reduction in the value of the charger due to installation or use.

waEV-charge warrants each EV charger (tethered or untethered) against defects in materials and workmanship for 36 months from the date of supply or installation. This includes all core components under normal residential or commercial usage

Materials installed alongside the charger (e.g., consumer unit, cabling & connection box) are covered by a 12-month warranty.

A written agreement may extend coverage up to 60 months, this is only applicable to the EV charger and not materials used.

Includes parts and labour for repair or replacement of faulty components due to manufacturing or workmanship defects.

This warranty excludes issues resulting from:
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• Misuse, neglect, damage, or accidents
• Unauthorized modifications or repairs
• Installation by unqualified personnel
• Extreme weather, misuse, vandalism, or normal wear-and-tear

Notify waEV-charge when noticing an issue. Claims must include proof of purchase, the installation date, and details of the defect. Valid claims will be diagnosed and remedied at no charge. waEV-charge endeavours to have all warranty claims repaired and operational within 7-14 working days.

Genuine warranty faults include labour and travel costs. If a claim is invalid or outside coverage, labour and parts will be invoiced.

Liability is limited to repair or replacement under this warranty. waEV-charge will not compensate for indirect or consequential losses from charger failure for example public charging costs incurred whilst the waEV-charge unit is unable to be used

13.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
13.2. Our total liability in connection with any claim shall not exceed the amount paid by the Customer for the relevant product or service.

14.1. All content on our website, including text, images, and trademarks, is owned by or licensed to us. You may not reproduce or redistribute any content without our prior written consent.

15.1. We process personal data in accordance with our Privacy Policy, which is available on our website.
15.2. By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.

16.1 By engaging with waEV-charge, you may be given the option to subscribe to marketing communications, including updates on new products, offers, and services that may be of interest to you.

16.2 You can choose how you want to receive these communications via email, SMS, post, or phone and can manage your preferences at any time by using the unsubscribe link in our emails, or by contacting us directly.

16.3 We will never sell your data to third parties. From time to time, we may share your details with trusted service partners who help us deliver our communications, but only where they act under our instructions and comply with our privacy standards.

16.4 You have the right to opt out of marketing communications at any time, and this will not affect your access to our products or services.

17.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
17.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18.1. We reserve the right to update or amend these Terms at any time. The latest version will be published on our website.
18.2. Continued use of our website and services constitutes acceptance of the updated Terms.

19.1. If you have any questions or concerns about these Terms, please contact us at:

waEV-charge
Email: info@waevcharge.co.uk
Phone: 0330 043 1353