LAST UPDATED: 9th March 2026
Please read these Terms and Conditions carefully. These Terms and Conditions apply to the WaEV Smart (the “Service”). By entering the Service, you agree to be bound by the following Terms and Conditions.
These Terms and Conditions, together with any specific rules set out in any communications relating to the Service, are the Service rules (“Rules”) and apply to this Service. By entering this Service, you are agreeing to be bound by these Rules and any other applicable instructions.
Changes to these Terms will take effect from the date they are published and, where those changes are material, we will also endeavour to provide you with prior reasonable notice via a notification or publication on our website or by email. It is your obligation to ensure that you have read, understood and agreed to the most recent Terms available.
In the event of any dispute regarding any aspect of the Service, the decision of WaEV shall be final and binding.
By accepting these Terms and Conditions, you consent that you allow WaEV and our partners to access your connected WaEV devices (“Flexible Devices”) for us to deliver the Services. A full explanation and description of the Service is set out below.
In these Terms and Conditions, the following words have the following meanings:
"Account"
The setting up of an account by completing the registration process on the WaEV website or other approved registration channel.
"Account Holder"
The individual or entity that has set up an Account and registered for the Service.
"Baseline"
Where applicable, the reference level of electricity import and/or export calculated using Smart Meter or Flexible Devices data in accordance with the relevant Programme Operator Terms.
"Data Protection Laws"
All relevant data protection laws, regulations and rules which may apply to the Parties, including but not limited to the UK Data Protection Act 2018, the General Data Protection Regulation 2016/679, and the Privacy and Electronic Communications (EC Directive) Regulations 2003. "Personal Data" and "Personal Sensitive Data" shall mean as defined within the Data Protection Laws.
"DCC"
The database of Smart DCC Ltd, regulated by Ofgem.
"DNOs"
Electricity distribution network operators and includes references to local network flexibility procured by them.
"Energy Services"
The provision or procurement of services supporting a decentralised energy system, including energy, flexibility, balancing and capacity services.
"Event"
A period during which Flexible Devices are adjusted, scheduled or controlled in connection with the Service.
"Flexible Devices"
Connected devices linked to your Account, including batteries, inverters, heat pumps, electric heaters, electric vehicles and electric vehicle chargers.
"Grid Services"
Electricity balancing and flexibility programmes offered in Great Britain.
"MPAN"
The Metering Point Administration Number identifying an electricity supply point.
"NESO"
The National Energy System Operator for Great Britain.
"Partners"
[Company]'s commercial partners and authorised sub-processors involved in delivering the Service.
"Programme Operator"
Grid and market operators, including NESO and Distribution Network Operators.
"Programme Operator Terms"
The applicable terms and rules of a Programme Operator.
“Rules”
The specific rules set out in any emails, webpages or app surfaces provided to you by WaEV relating to the Service.
"Rewards"
Discretionary rewards granted to you based on participation in Energy Services.
"Services"
Our websites, platforms, software and associated services enabling participation in Energy Services.
"Smart Meter"
A SMETS1 or SMETS2 electricity meter.
WAEV-RENEWABLES LTD, registered in the United Kingdom with registered Company number 14582485 and registered office at 12 Gateway Mews, Ring Way, London, England, N11 2UT (“WaEV”, “we”, “us”)
In Great Britain, various Grid Services are offered to help the electricity grid which are managed by Programme Operators. Each programme has its own eligibility criteria and specific rules.
waEV, its partners and data sub-processors, including but not limited to Axle Energy Limited (“Partners”) will assess, enroll, manage, and reward Flexible Devices in Grid Services, based on location, technical specifications, preferences, and the availability of such services.
In order for us to deliver the Services we and our Partners will require access to your Flexible Devices.
We automatically enroll your Flexible Devices to support overall grid stability. This will work by briefly adjusting the Flexible Devices’s operation during periods of high stress for the grid. Under normal circumstances, we do not expect this service to materially impact your day-to-day Flexible Device usage, as these adjustments will be infrequent, and pauses or modifications to device operation will be for short periods only.
At other times, Partners will control your Flexible Devices to adjust the overall electrical supply or demand on the network (“Events”). Where necessary, we may automatically vary the rate of production / charge / discharge from your Flexible Devices during or in preparation for Events.
The Service is offered on a best-effort basis, with no guarantee on the frequency of Events or the potential value of rewards due to evolving program rules and market conditions.
The Service and these Terms and Conditions are subject to the applicable terms of the Programme Operators that will also apply and you accept those Programme Operator Terms in order to access those markets, and we accept no liability if the Programme Operators amend or terminate their terms.
The number of Events is not guaranteed, and participants cannot choose which Events to join, though deregistration from the Service is always an option.
Flexible Devices can typically participate in Grid Services with only one provider at a time. Enrolling in our Services, if you are already registered for Grid Services with another provider, will render you ineligible to continue with the previous Grid Services provider. We are not responsible for notifying you of removal from any other service due to dual registrations or for any financial or other consequences arising from such removal.
Registering with another Grid Services provider after joining us may result in disqualification from our Services.
We are not liable for reimbursing any expenses incurred in connection with joining the Service.
You may use the Services only in accordance with these Terms, the Rules and the Programme Operators' terms and conditions (where applicable), and the guidance and instructions applicable to the Services.
This Service is not a financial product or investment and is not regulated by the Financial Services Authority ("FCA").
Participation in the WaEV Smart could make you eligible for rewards based on your Flexible Device's performance (“Rewards”). Rewards are not guaranteed and are subject to change.
Any Rewards earned will be credited at least monthly to your Account which is managed by our Partners.
Rewards exceeding £10.00 can be redeemed via bank transfer to a UK bank account in the name of the Account Holder.
For certain programs within the Grid Services, eligibility for Rewards requires achieving a reduction in electricity import or an increase in electricity export to the grid, as measured against a Baseline.
We and our Partners will only pay you revenue from what is received directly from the Programme Operators and accept no liability for unpaid amounts beyond what is received and we cannot ensure that the Service will result in any Reward.
To be eligible to participate in WaEV Smart and any Energy Services, you must at all times comply with these Terms and Conditions, be 18 or over, and be a resident of Great Britain.
To be eligible, you must have a working electricity Smart Meter that is:
To be eligible to use the Services you are required to:
You confirm that you are the bill payer at the address provided during registration, or that you have the authority of the bill payer to enrol the premises.
You confirm that you own the Flexible Devices enrolled in the Service or have full authority from the owner and any other relevant party to enrol and permit control of those devices.
By agreeing to these Terms and Conditions, you consent to:
Initial and/or ongoing participation in the Service may require firmware upgrade/s to your Flexible Device, and we reserve the right to remotely update firmware as necessary during the Service. Partners will control your Flexible Device to deliver the Service.
We reserve the right to limit mode availability or decline registration for participants using unsupported modes as certain modes may not be compatible with the Service.
You shall not:
We are not responsible for any loss, damage, injury, or incidental, indirect, special, or consequential damages (including, without limitation, lost profits or energy loss) arising from or related to the use or inability to use the Service.
Participation in the Service is at your own risk and is provided on an "as-is," "where-is," and "where-available" basis.
To the fullest extent permitted by law, we disclaim all representations, warranties, and conditions (express, implied, statutory, or otherwise), including but not limited to warranties of merchantability and fitness for a particular purpose regarding the Service.
We in our sole discretion reserve the right to withdraw or vary the Rules and/or any offer made in connection with them in order to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any participant for doing so.
You may terminate these Terms at any time by closing your Account and ceasing to use the Services.
If we reasonably believe you have violated the Rules, we reserve the right to disqualify you from the Service and revoke any payments.
We reserve the right to terminate your participation in the Service immediately if any information you have provided is found to be false, inaccurate, incomplete, or misleading. In such cases, any benefits, rewards, or payments associated with your participation may be revoked.
We reserve the right to temporarily suspend or permanently remove your access to the Service at our sole discretion if, at any time during your participation, the following conditions occur:
You may opt out of the Service at any time by emailing [Support Email Address]. Re-registration may not be possible after opting out and is at the discretion of us and our Partners.
We may terminate the Service at any time and for any reason without prior notice.
Upon termination or opting out, we are not obligated to store, maintain, or provide any content, data, or information related to your participation in the Service.
Termination will not affect any rights or obligations that have accrued before the termination date. Any clauses which by their nature are intended to continue beyond termination shall remain in force.
Both parties shall comply with its obligations under the Data Protection Laws and the WaEV’s Privacy Policy found on our website at https://www.waevcharge.co.uk/privacy-policy.
waEV-charge acknowledges and agrees that any Personal Data provided by the Account Holder in connection with the provision of the Services will be processed in accordance with applicable Data Protection Laws and waEV's Privacy Policy.
WaEV shall only process Personal Data as necessary to provide the Services in accordance with these Terms and Conditions.
We will share participants’ email, address, Meter Point Administration Numbers, half-hourly metered energy consumption, energy export, Flexible Device measurements, usage information, records associated with installation and the commissioning process, and other details relating to the participants with Programme Operators, its affiliates and their authorised sub processors to provide the Service including to register participants in the Service, provide evidence of performance, and calculate payments to individual participants.
Your half-hourly metered consumption and export data will be processed by Partners and their authorised sub-processors by interfacing with the national smart meter systems in accordance with the Smart Energy Code. We will only share your smart meter readings once you have provided your consent.
We and our Partners could provide Programme Operators with half hourly electricity consumption, export, baseline and reduction data and the value of any incentives used in an aggregate manner, for the purposes of delivering the Service. In some cases, Programme Operators may request detailed half hourly data around the Events to audit performance and payment, which may include consumption and export data on an individual participant basis.
If you have a smart meter, consent may be renewed every 18 months after initial verification. If moving from the previously consented address, you must opt-out of the Service as soon as possible, and at latest the date of moving.
You may withdraw your consent to the sharing of your smart meter energy data at any time by withdrawing from the program contacting us via contacting our customer support team here:
https://www.waevcharge.co.uk/support/customer-support
If you withdraw your consent, we will stop accessing your smart meter data via the national smart metering system and will stop sharing your smart meter data with Programme Operators for future Events; as a result, you will no longer be able to participate in Services that require smart meter data, including flexibility or demand response services. Withdrawal of consent will not affect any data already shared or used lawfully before your withdrawal, or any data we are required to retain to meet legal, regulatory, or audit obligations.
We, our Partners, and approved sub processors on its behalf may share and process the above information for the purposes of operating WaEV Smart.
We and our Partners and/or authorised sub-processors shall retain settlement calculations and data regarding your participation in the Service as per the terms of each Grid Services’ program rules for up to seven years.
By entering the Service, you agree that your above information will be processed and used as such.
By entering the Service, you agree to receive communications from us or Partners in connection with your participation in the Services.
WhatsApp:
https://wa.me/443300431353
Live chat:
https://www.waevcharge.co.uk/support/customer-support
Book a call:
https://www.waevcharge.co.uk/book-a-call?source=Google