Got a question? Let us help.

What courier do you use?

All online orders are shipped via FedEx.

Other commonly asked questions

Is there a minimum order?

Our pricing structure is designed for larger orders however we are happy to fulfil anything from 1 x charger up to 1000+ chargers. To benefit from lower pricing however, we suggest a minimum order of 10 or more chargers to truly benefit.

Can I have an EV charger for my apartment?

The waEV-charge EV chargers are suitable for both single domestic dwellings, apartment blocks and commercial environments. As standard, our EV1i charger is setup for single domestic properties however our UK based team will custom build your charger based on your requirement.

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

What courier do you use?

All online orders are shipped via FedEx.