Got a question? Let us help.

Are there any grants available?

The waEV-charge EV chargers are fully OZEV certified and meet the new June 2022 regulations, therefore it is eligible for all available government grants. Please click here for more information on current grants.

Other commonly asked questions

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

Can waEV-smart currently support Smart tariffs?

At present, waEV-smart does not support Smart tariffs where charging must be fully controlled by the energy provider. If Smart is selected during setup, the app will display an error message explaining that this tariff type is currently unsupported due to a control conflict between the supplier-managed charging system and waEV-smart scheduling.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

What should I select if I’m on a Smart tariff?

If your energy provider requires full control of charging sessions, we currently recommend using the provider’s native smart charging functionality rather than waEV-smart scheduling.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.