Got a question? Let us help.

Can I order without installation?

Yes! The waEV-charge EV chargers have been designed for a quick & easy install and comes shipped, preconfigured with all setup information therefore any qualified electrician is able to complete the installation.

Other commonly asked questions

How do waEV-smart rewards work?

waEV-smart rewards are based on the number of eligible smart charging sessions completed each month. Customers completing 3 charge sessions or more will receive £5, 15 charge sessions or more will receive £10, and 30 charge sessions or more will receive £15. Customers must also have a compatible SMETS2 smart meter installed and be on an eligible dual rate tariff to qualify for rewards.

Do you offer an installation service?

waEV-charge work alongside a network of EV installers to cover the UK Nationwide, therefore we are able to offer the complete sales, install and aftercare package. Once your order is placed, we will connect you with your local installer.

What is a Dual Rate tariff?

A Dual Rate tariff has separate daytime and nighttime electricity rates. waEV-smart will automatically aim to charge your vehicle during the cheaper off-peak periods.

What is waEV-smart?

waEV-smart is the smart charging platform from waEV-charge that helps optimise your EV charging automatically, allowing you to charge during cheaper periods and potentially earn rewards through smart energy balancing.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.