Got a question? Let us help.

I already have an ev.energy account. Can I use the same login?

No. waEV-smart requires its own separate waEV-charge account credentials.

Other commonly asked questions

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

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