Got a question? Let us help.

Can I use waEV-smart alongside tariffs such as Intelligent Octopus Go or OVO Charge Anytime?

No. Tariffs such as Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime cannot currently be used in conjunction with waEV-smart smart scheduling or rewards. These tariffs require the energy provider to have direct control over charging sessions, which conflicts with waEV-smart scheduling functionality.

Other commonly asked questions

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

What is a Single Rate tariff?

A Single Rate tariff means your electricity costs the same price all day and night.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

I already have an ev.energy account. Can I use the same login?

No. waEV-smart requires its own separate waEV-charge account credentials.

Who is Axle Energy?

Axle Energy is waEV-charge’s authorised flexibility services partner, helping power the smart charging and rewards functionality behind waEV-smart. Axle Energy helps balance electricity demand across the grid by intelligently shifting EV charging to more optimal times.