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Do I need permissions to install an EV charger?

If the route of cabling or the charger location crosses any boundary lines that are not owned by yourself, permissions would be needed from the relevant authority for it to be installed.

Other commonly asked questions

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Can I finance my EV charger purchase?

Yes, 0% finance is available for EV chargers, but it applies only to installed chargers rather than charger-only purchases. To qualify, the total cost of the installed charger must meet the minimum loan amount of £250, and a 10% deposit is required upfront.

Can I change my charging schedule later?

Yes. Charging schedules and preferences can be updated within the app at any time.

How do waEV-smart rewards work?

waEV-smart rewards are based on the number of eligible smart charging sessions completed each month. Currently, customers completing 3 charge sessions or more will receive £5, 15 charge sessions or more will receive £10, and 30 charge sessions or more will receive £15. Customers must also have a compatible SMETS2 smart meter installed and be on an eligible dual rate tariff to qualify for rewards. Rewards are not guaranteed and are subject to change. waEV-Smart reserves the right to change the amount of rewards at any time via email notice to you.

What is a Dual Rate tariff?

A Dual Rate tariff has separate daytime and nighttime electricity rates. waEV-smart will automatically aim to charge your vehicle during the cheaper off-peak periods.