Got a question? Let us help.

Do I need to change energy providers or be on a specific tariff for this to charge my car?

You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.

Other commonly asked questions

Does my vehicle need to be integrated with waEV-smart?

No. Vehicle integration is optional. However, integrating your vehicle allows waEV-smart to read the vehicle state of charge directly, meaning you can set a target battery percentage rather than selecting a specific kWh amount.

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

Can waEV-smart currently support Smart tariffs?

At present, waEV-smart does not support Smart tariffs where charging must be fully controlled by the energy provider. If Smart is selected during setup, the app will display an error message explaining that this tariff type is currently unsupported due to a control conflict between the supplier-managed charging system and waEV-smart scheduling.

Do I need a waEV-charge charger to use waEV-smart?

Yes. waEV-smart is designed specifically for compatible waEV-charge chargers.

What are the benefits of connecting my vehicle?

Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.