Got a question? Let us help.

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

Other commonly asked questions

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

Do I need permissions to install an EV charger?

If the route of cabling or the charger location crosses any boundary lines that are not owned by yourself, permissions would be needed from the relevant authority for it to be installed.