Got a question? Let us help.

How do grid services and flex charging work?

waEV-smart participates in flexibility services designed to help balance demand on the UK electricity grid. Charging can be intelligently shifted to lower demand periods or times where more renewable energy is available, helping reduce grid strain while still ensuring your vehicle is charged when needed.

Other commonly asked questions

Do you offer an installation service?

waEV-charge work alongside a network of EV installers to cover the UK Nationwide, therefore we are able to offer the complete sales, install and aftercare package. Once your order is placed, we will connect you with your local installer.

What are the benefits of flex charging?

Flex charging can help reduce charging costs, increase renewable energy usage, reduce pressure on the electricity grid and allow customers to earn smart charging rewards.

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

Does my vehicle need to be integrated with waEV-smart?

No. Vehicle integration is optional. However, integrating your vehicle allows waEV-smart to read the vehicle state of charge directly, meaning you can set a target battery percentage rather than selecting a specific kWh amount.

I haven’t received my verification code.

Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.