Support options are available directly within the waEV-smart app menu, including FAQs, Live Chat and additional support resources.
All waEV-charge 7.4kW models have dynamic load balancing, they come with a CT clamp as standard. Our 22kW range currently offers static load balancing, with dynamic load balancing coming later this year. You can set the grid limit through the waEV-charge installer app.
Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.
Yes. Your charger must first be updated to the latest compatible firmware version before app setup can begin.
waEV-smart rewards are based on the number of eligible smart charging sessions completed each month. Currently, customers completing 3 charge sessions or more will receive £5, 15 charge sessions or more will receive £10, and 30 charge sessions or more will receive £15. Customers must also have a compatible SMETS2 smart meter installed and be on an eligible dual rate tariff to qualify for rewards. Rewards are not guaranteed and are subject to change. waEV-Smart reserves the right to change the amount of rewards at any time via email notice to you.
During setup, you can configure an Auto Schedule by selecting your required battery percentage and desired ready-by time.