Support options are available directly within the waEV-smart app menu, including FAQs, Live Chat and additional support resources.
No. Vehicle integration is optional. However, integrating your vehicle allows waEV-smart to read the vehicle state of charge directly, meaning you can set a target battery percentage rather than selecting a specific kWh amount.
Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.
We only share the information necessary to provide waEV-smart services and calculate rewards, including details such as your email address, property address, MPAN, smart meter data and charger/device information, with our authorised flexibility service operators and trusted partners.
Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.
All online orders are shipped via FedEx.