Got a question? Let us help.

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Other commonly asked questions

Am I eligible for flex charging rewards?

Customers must have a compatible waEV-charge charger, a SMETS2 smart meter installed and communicating correctly, an eligible dual rate electricity tariff and a compatible charging setup connected to waEV-smart.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

Who is Axle Energy?

Axle Energy is waEV-charge’s authorised flexibility services partner, helping power the smart charging and rewards functionality behind waEV-smart. Axle Energy helps balance electricity demand across the grid by intelligently shifting EV charging to more optimal times.

What can I see on the Dashboard?

Your Dashboard shows charger status, charging history, connected devices, recent charging sessions and reward balances.