Got a question? Let us help.

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Other commonly asked questions

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.

Can I have an EV charger for my apartment?

The waEV-charge EV chargers are suitable for both single domestic dwellings, apartment blocks and commercial environments. As standard, our EV1i charger is setup for single domestic properties however our UK based team will custom build your charger based on your requirement.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.