Got a question? Let us help.

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Other commonly asked questions

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

Do I need a waEV-charge charger to use waEV-smart?

Yes. waEV-smart is designed specifically for compatible waEV-charge chargers.

What are the benefits of connecting my vehicle?

Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.

What happens if my vehicle integration disconnects?

If the integration disconnects for any reason, such as the vehicle manufacturer service going offline, the charger will default to charging at the maximum rate during the configured off-peak charging period, provided the vehicle is plugged in.

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.