Got a question? Let us help.

How do I update my charger firmware?

Open the waEV-charge Installer App, select Owner Settings, choose your charger, enter the Access Code, select Firmware Update and enter firmware version 49.59. Wait approximately 5 minutes after confirmation before proceeding.

Other commonly asked questions

I haven’t received my verification code.

Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.

How do I contact waEV-charge support?

Support options are available directly within the waEV-smart app menu, including FAQs, Live Chat and additional support resources.

How do I set my charging schedule?

During setup, you can configure an Auto Schedule by selecting your required battery percentage and desired ready-by time.

What if my firmware update fails?

Please ensure your charger is connected to WiFi, your phone remains nearby during the update and you wait the full 5 minutes after confirmation. If issues persist, please contact waEV-charge support.

Do I need to update my charger before using waEV-smart?

Yes. Your charger must first be updated to the latest compatible firmware version before app setup can begin.