We only share the information necessary to provide waEV-smart services and calculate rewards, including details such as your email address, property address, MPAN, smart meter data and charger/device information, with our authorised flexibility service operators and trusted partners.
Yes! The waEV-charge EV chargers have been designed for a quick & easy install and comes shipped, preconfigured with all setup information therefore any qualified electrician is able to complete the installation.
No. waEV-smart requires its own separate waEV-charge account credentials.
Yes. Manual charging is still available when needed. Once your vehicle is plugged in, a Boost option will appear on the main Dashboard screen. Selecting Boost will immediately begin charging outside of your smart schedule.
Yes. Your charger must first be updated to the latest compatible firmware version before app setup can begin.
Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.