Got a question? Let us help.

How long is the warranty on your charger and any equipment installed?

All waEV-charge units come with a three year warranty, any materials installed in conjunction with the waEV-charge e.g. new consumer unit comes with a 12 month warranty.

Other commonly asked questions

Can I change my charging schedule later?

Yes. Charging schedules and preferences can be updated within the app at any time.

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.

Will more vehicles be supported in the future?

Yes. The integrated vehicle compatibility list is actively being expanded to support additional vehicle manufacturers.

Do I need a waEV-charge charger to use waEV-smart?

Yes. waEV-smart is designed specifically for compatible waEV-charge chargers.

What are the benefits of connecting my vehicle?

Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.