Got a question? Let us help.

I haven’t received my verification code.

Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.

Other commonly asked questions

What is the delivery cost for online orders?

All online orders are delivered free of charge.

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

When will my charger be installed?

Once your order has been placed, our bookings team will be in touch to confirm all information and pass to our installer partner to arrange a convenient day to install your charger. We aim to have all chargers installed within 2 weeks of your order being placed.

What is waEV-smart?

waEV-smart is the smart charging platform from waEV-charge that helps optimise your EV charging automatically, allowing you to charge during cheaper periods and potentially earn rewards through smart energy balancing.

How is my data used for waEV-smart rewards?

We only share the information necessary to provide waEV-smart services and calculate rewards, including details such as your email address, property address, MPAN, smart meter data and charger/device information, with our authorised flexibility service operators and trusted partners.