Got a question? Let us help.

Is there a minimum order?

Our pricing structure is designed for larger orders however we are happy to fulfil anything from 1 x charger up to 1000+ chargers. To benefit from lower pricing however, we suggest a minimum order of 10 or more chargers to truly benefit.

Other commonly asked questions

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.

Are you compatible with OVO Charge Anytime?

Our chargers and smart app work with all OVO tariffs, however, as the OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

‍https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

How do I set my charging schedule?

During setup, you can configure an Auto Schedule by selecting your required battery percentage and desired ready-by time.

Are there any grants available?

The waEV-charge EV chargers are fully OZEV certified and meet the new June 2022 regulations, therefore it is eligible for all available government grants. Please click here for more information on current grants.

How do I update my charger firmware?

Open the waEV-charge Installer App, select Owner Settings, choose your charger, enter the Access Code, select Firmware Update and enter firmware version 49.59. Wait approximately 5 minutes after confirmation before proceeding.