Got a question? Let us help.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

Other commonly asked questions

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

What is the delivery cost for online orders?

All online orders are delivered free of charge.

What is a Smart tariff?

A Smart tariff is specifically designed for energy-provider-controlled EV charging, where your energy supplier directly manages and controls when your vehicle charges. Examples include Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.