Got a question? Let us help.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

Other commonly asked questions

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

Who is Axle Energy?

Axle Energy is waEV-charge’s authorised flexibility services partner, helping power the smart charging and rewards functionality behind waEV-smart. Axle Energy helps balance electricity demand across the grid by intelligently shifting EV charging to more optimal times.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

How do grid services and flex charging work?

waEV-smart participates in flexibility services designed to help balance demand on the UK electricity grid. Charging can be intelligently shifted to lower demand periods or times where more renewable energy is available, helping reduce grid strain while still ensuring your vehicle is charged when needed.

How do I set my charging schedule?

During setup, you can configure an Auto Schedule by selecting your required battery percentage and desired ready-by time.