Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.
If your energy provider requires full control of charging sessions, we currently recommend using the provider’s native smart charging functionality rather than waEV-smart scheduling.
Yes. You will need a waEV-charge account to use waEV-smart.
Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.
Once your order has been placed, our bookings team will be in touch to confirm all information and pass to our installer partner to arrange a convenient day to install your charger. We aim to have all chargers installed within 2 weeks of your order being placed.
You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.