Got a question? Let us help.

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.

Other commonly asked questions

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

What is a Smart tariff?

A Smart tariff is specifically designed for energy-provider-controlled EV charging, where your energy supplier directly manages and controls when your vehicle charges. Examples include Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

What can I see on the Dashboard?

Your Dashboard shows charger status, charging history, connected devices, recent charging sessions and reward balances.

What if I need more charge than my off-peak schedule allows?

If you need additional charging outside of your normal off-peak hours, you can either use Boost mode or temporarily extend your tariff schedule settings within the app.