Got a question? Let us help.

What are the benefits of connecting my vehicle?

Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.

Other commonly asked questions

Are there any grants available?

The waEV-charge EV chargers are fully OZEV certified and meet the new June 2022 regulations, therefore it is eligible for all available government grants. Please click here for more information on current grants.

What can I see on the Dashboard?

Your Dashboard shows charger status, charging history, connected devices, recent charging sessions and reward balances.

What if I need more charge than my off-peak schedule allows?

If you need additional charging outside of your normal off-peak hours, you can either use Boost mode or temporarily extend your tariff schedule settings within the app.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

Do I need to update my charger before using waEV-smart?

Yes. Your charger must first be updated to the latest compatible firmware version before app setup can begin.