Got a question? Let us help.

What are the benefits of flex charging?

Flex charging can help reduce charging costs, increase renewable energy usage, reduce pressure on the electricity grid and allow customers to earn smart charging rewards.

Other commonly asked questions

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

How is my data used for waEV-smart rewards?

We only share the information necessary to provide waEV-smart services and calculate rewards, including details such as your email address, property address, MPAN, smart meter data and charger/device information, with our authorised flexibility service operators and trusted partners.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.