Got a question? Let us help.

What can waEV-smart do?

waEV-smart allows you to automatically schedule charging during off-peak periods, optimise charging around your energy tariff, connect compatible EVs directly, monitor charging sessions and history, earn rewards and manage your charger remotely.

Other commonly asked questions

Is there a minimum order?

Our pricing structure is designed for larger orders however we are happy to fulfil anything from 1 x charger up to 1000+ chargers. To benefit from lower pricing however, we suggest a minimum order of 10 or more chargers to truly benefit.

What is a Smart tariff?

A Smart tariff is specifically designed for energy-provider-controlled EV charging, where your energy supplier directly manages and controls when your vehicle charges. Examples include Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime.

Do I need to change energy providers or be on a specific tariff for this to charge my car?

You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.

What if my firmware update fails?

Please ensure your charger is connected to WiFi, your phone remains nearby during the update and you wait the full 5 minutes after confirmation. If issues persist, please contact waEV-charge support.

Are you compatible with OVO Charge Anytime?

Our chargers and smart app work with all OVO tariffs, however, as the OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

‍https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers