If the integration disconnects for any reason, such as the vehicle manufacturer service going offline, the charger will default to charging at the maximum rate during the configured off-peak charging period, provided the vehicle is plugged in.
If not connecting straight away, please reset the charger as well as close down and restart the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.
Our chargers and smart app work with all OVO tariffs, however, as the OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:
https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.
At present, waEV-smart does not support Smart tariffs where charging must be fully controlled by the energy provider. If Smart is selected during setup, the app will display an error message explaining that this tariff type is currently unsupported due to a control conflict between the supplier-managed charging system and waEV-smart scheduling.
Yes. The integrated vehicle compatibility list is actively being expanded to support additional vehicle manufacturers.