Got a question? Let us help.

What happens if my vehicle integration disconnects?

If the integration disconnects for any reason, such as the vehicle manufacturer service going offline, the charger will default to charging at the maximum rate during the configured off-peak charging period, provided the vehicle is plugged in.

Other commonly asked questions

I haven’t received my verification code.

Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

What is a Dual Rate tariff?

A Dual Rate tariff has separate daytime and nighttime electricity rates. waEV-smart will automatically aim to charge your vehicle during the cheaper off-peak periods.

Do you offer an installation service?

waEV-charge work alongside a network of EV installers to cover the UK Nationwide, therefore we are able to offer the complete sales, install and aftercare package. Once your order is placed, we will connect you with your local installer.

Are you compatible with Octopus Intelligent Go?

Our chargers and smart app are compatible with all Octopus tariffs, including Octopus Intelligent Go.

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https://octopus.energy/intelligent-octopus-go/eligibility/