Got a question? Let us help.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.

Other commonly asked questions

Is there a minimum order?

Our pricing structure is designed for larger orders however we are happy to fulfil anything from 1 x charger up to 1000+ chargers. To benefit from lower pricing however, we suggest a minimum order of 10 or more chargers to truly benefit.

What is a Standard Install, and what does it cover?

Standard installation covers installation of your waEV-charge EV charger on a brick or plaster wall, a maximum run of 10m of cable from the wall-mounted position to your consumer unit (fuse box), with no civil or remedial electrical work required.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

Are you compatible with OVO Charge Anytime or Octopus Intelligent Go?

Our chargers and smart app work with all Octopus and OVO tariffs, however, as the Octopus Intelligent & OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

https://octopus.energy/intelligent-octopus-go/eligibility/

https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.