Got a question? Let us help.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

Other commonly asked questions

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

Can waEV-smart currently support Smart tariffs?

At present, waEV-smart does not support Smart tariffs where charging must be fully controlled by the energy provider. If Smart is selected during setup, the app will display an error message explaining that this tariff type is currently unsupported due to a control conflict between the supplier-managed charging system and waEV-smart scheduling.

What should I select if I’m on a Smart tariff?

If your energy provider requires full control of charging sessions, we currently recommend using the provider’s native smart charging functionality rather than waEV-smart scheduling.