Got a question? Let us help.

What if I need more charge than my off-peak schedule allows?

If you need additional charging outside of your normal off-peak hours, you can either use Boost mode or temporarily extend your tariff schedule settings within the app.

Other commonly asked questions

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

What is a Dynamic tariff?

A Dynamic tariff changes electricity pricing throughout the day based on wholesale energy market conditions, allowing waEV-smart to optimise charging around lower-cost periods.

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

What is waEV-smart?

waEV-smart is the smart charging platform from waEV-charge that helps optimise your EV charging automatically, allowing you to charge during cheaper periods and potentially earn rewards through smart energy balancing.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.