Got a question? Let us help.

What if my firmware update fails?

Please ensure your charger is connected to WiFi, your phone remains nearby during the update and you wait the full 5 minutes after confirmation. If issues persist, please contact waEV-charge support.

Other commonly asked questions

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

What is a Dual Rate tariff?

A Dual Rate tariff has separate daytime and nighttime electricity rates. waEV-smart will automatically aim to charge your vehicle during the cheaper off-peak periods.

What is a Smart tariff?

A Smart tariff is specifically designed for energy-provider-controlled EV charging, where your energy supplier directly manages and controls when your vehicle charges. Examples include Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime.