Got a question? Let us help.

What if my firmware update fails?

Please ensure your charger is connected to WiFi, your phone remains nearby during the update and you wait the full 5 minutes after confirmation. If issues persist, please contact waEV-charge support.

Other commonly asked questions

What are the benefits of connecting my vehicle?

Connecting your vehicle can provide more accurate charging data, smarter scheduling and additional backup controls.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

What can waEV-smart do?

waEV-smart allows you to automatically schedule charging during off-peak periods, optimise charging around your energy tariff, connect compatible EVs directly, monitor charging sessions and history, earn rewards and manage your charger remotely.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

Are you compatible with Octopus Intelligent Go?

Our chargers and smart app are compatible with all Octopus tariffs, including Octopus Intelligent Go.

https://octopus.energy/intelligent-octopus-go/eligibility/