Got a question? Let us help.

What is the delivery cost for online orders?

All online orders are delivered free of charge.

Other commonly asked questions

Can I use waEV-smart alongside tariffs such as Intelligent Octopus Go or OVO Charge Anytime?

No. Tariffs such as Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime cannot currently be used in conjunction with waEV-smart smart scheduling or rewards. These tariffs require the energy provider to have direct control over charging sessions, which conflicts with waEV-smart scheduling functionality.

What is a Dynamic tariff?

A Dynamic tariff changes electricity pricing throughout the day based on wholesale energy market conditions, allowing waEV-smart to optimise charging around lower-cost periods.

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

Are there any grants available?

The waEV-charge EV chargers are fully OZEV certified and meet the new June 2022 regulations, therefore it is eligible for all available government grants. Please click here for more information on current grants.