Got a question? Let us help.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Other commonly asked questions

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

Can I finance my EV charger purchase?

Yes, 0% finance is available for EV chargers, but it applies only to installed chargers rather than charger-only purchases. To qualify, the total cost of the installed charger must meet the minimum loan amount of £250, and a 10% deposit is required upfront.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

Do I need to change energy providers or be on a specific tariff for this to charge my car?

You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.

Do I need permissions to install an EV charger?

If the route of cabling or the charger location crosses any boundary lines that are not owned by yourself, permissions would be needed from the relevant authority for it to be installed.