Got a question? Let us help.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Other commonly asked questions

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.

What is the delivery cost for online orders?

All online orders are delivered free of charge.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

Will the app show charging costs?

A cost-per-session feature is currently being added, which will allow users to enter their electricity tariff pricing and view estimated charging session costs.