Got a question? Let us help.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Other commonly asked questions

What can waEV-smart do?

waEV-smart allows you to automatically schedule charging during off-peak periods, optimise charging around your energy tariff, connect compatible EVs directly, monitor charging sessions and history, earn rewards and manage your charger remotely.

Where can I find my Access Code?

Your Access Code can be found at the back of the installer manual supplied with your charger.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

What courier do you use?

All online orders are shipped via FedEx.

What is a Standard Install, and what does it cover?

Standard installation covers installation of your waEV-charge EV charger on a brick or plaster wall, a maximum run of 10m of cable from the wall-mounted position to your consumer unit (fuse box), with no civil or remedial electrical work required.