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What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Other commonly asked questions

What happens if my vehicle integration disconnects?

If the integration disconnects for any reason, such as the vehicle manufacturer service going offline, the charger will default to charging at the maximum rate during the configured off-peak charging period, provided the vehicle is plugged in.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

What are the benefits of flex charging?

Flex charging can help reduce charging costs, increase renewable energy usage, reduce pressure on the electricity grid and allow customers to earn smart charging rewards.

What is the Charger Lock function?

The Charger Lock function is coming soon. Once available, charging outside of your configured off-peak tariff window will be restricted unless Boost mode is manually activated.

What is waEV-smart?

waEV-smart is the smart charging platform from waEV-charge that helps optimise your EV charging automatically, allowing you to charge during cheaper periods and potentially earn rewards through smart energy balancing.