Got a question? Let us help.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

Other commonly asked questions

Do our units have dynamic load balancing? If so how do we set the limit?

All waEV-charge 7.4kW models have dynamic load balancing, they come with a CT clamp as standard. Our 22kW range currently offers static load balancing, with dynamic load balancing coming later this year. You can set the grid limit through the waEV-charge installer app.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.

Are you compatible with OVO Charge Anytime or Octopus Intelligent Go?

Our chargers and smart app work with all Octopus and OVO tariffs, however, as the Octopus Intelligent & OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

‍

https://octopus.energy/intelligent-octopus-go/eligibility/

https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

What courier do you use?

All online orders are shipped via FedEx.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

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