Got a question? Let us help.

What is the difference between the EV1i and EV1s?

The EV1i is a tethered EV charger meaning it comes with a 5-meter cable attached to plug into your car. The EV1s is untethered meaning you are able to connect your own charging cable. The EV1s does not come with a charging cable.

Other commonly asked questions

I already have an ev.energy account. Can I use the same login?

No. waEV-smart requires its own separate waEV-charge account credentials.

What courier do you use?

All online orders are shipped via FedEx.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

What are the benefits of flex charging?

Flex charging can help reduce charging costs, increase renewable energy usage, reduce pressure on the electricity grid and allow customers to earn smart charging rewards.

Can waEV-smart currently support Smart tariffs?

At present, waEV-smart does not support Smart tariffs where charging must be fully controlled by the energy provider. If Smart is selected during setup, the app will display an error message explaining that this tariff type is currently unsupported due to a control conflict between the supplier-managed charging system and waEV-smart scheduling.