Got a question? Let us help.

What should I select if I’m on a Smart tariff?

If your energy provider requires full control of charging sessions, we currently recommend using the provider’s native smart charging functionality rather than waEV-smart scheduling.

Other commonly asked questions

What is a Dynamic tariff?

A Dynamic tariff changes electricity pricing throughout the day based on wholesale energy market conditions, allowing waEV-smart to optimise charging around lower-cost periods.

Am I eligible for flex charging rewards?

Customers must have a compatible waEV-charge charger, a SMETS2 smart meter installed and communicating correctly, an eligible dual rate electricity tariff and a compatible charging setup connected to waEV-smart.

Who is Axle Energy?

Axle Energy is waEV-charge’s authorised flexibility services partner, helping power the smart charging and rewards functionality behind waEV-smart. Axle Energy helps balance electricity demand across the grid by intelligently shifting EV charging to more optimal times.

What is the delivery cost for online orders?

All online orders are delivered free of charge.

What is a Smart tariff?

A Smart tariff is specifically designed for energy-provider-controlled EV charging, where your energy supplier directly manages and controls when your vehicle charges. Examples include Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime.