Got a question? Let us help.

Where can I download the waEV-smart app?

The waEV-smart app is available on both the Apple App Store and Google Play Store.

Other commonly asked questions

Does my vehicle need to be integrated with waEV-smart?

No. Vehicle integration is optional. However, integrating your vehicle allows waEV-smart to read the vehicle state of charge directly, meaning you can set a target battery percentage rather than selecting a specific kWh amount.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

Where can I download the waEV-smart app?

The waEV-smart app is available on both the Apple App Store and Google Play Store.

What is a Dual Rate tariff?

A Dual Rate tariff has separate daytime and nighttime electricity rates. waEV-smart will automatically aim to charge your vehicle during the cheaper off-peak periods.

What if my firmware update fails?

Please ensure your charger is connected to WiFi, your phone remains nearby during the update and you wait the full 5 minutes after confirmation. If issues persist, please contact waEV-charge support.