Got a question? Let us help.

Where can I download the waEV-smart app?

The waEV-smart app is available on both the Apple App Store and Google Play Store.

Other commonly asked questions

How do I update my charger firmware?

Open the waEV-charge Installer App, select Owner Settings, choose your charger, enter the Access Code, select Firmware Update and enter firmware version 49.59. Wait approximately 5 minutes after confirmation before proceeding.

How do grid services and flex charging work?

waEV-smart participates in flexibility services designed to help balance demand on the UK electricity grid. Charging can be intelligently shifted to lower demand periods or times where more renewable energy is available, helping reduce grid strain while still ensuring your vehicle is charged when needed.

Do I need a waEV-charge charger to use waEV-smart?

Yes. waEV-smart is designed specifically for compatible waEV-charge chargers.

Can I use waEV-smart alongside tariffs such as Intelligent Octopus Go or OVO Charge Anytime?

No. Tariffs such as Intelligent Octopus Go, EON Next Smart and OVO Charge Anytime cannot currently be used in conjunction with waEV-smart smart scheduling or rewards. These tariffs require the energy provider to have direct control over charging sessions, which conflicts with waEV-smart scheduling functionality.

What is a Single Rate tariff?

A Single Rate tariff means your electricity costs the same price all day and night.