Got a question? Let us help.

Where can I download the waEV-smart app?

The waEV-smart app is available on both the Apple App Store and Google Play Store.

Other commonly asked questions

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Can I still manually charge my vehicle?

Yes. Manual charging is still available when needed. Once your vehicle is plugged in, a Boost option will appear on the main Dashboard screen. Selecting Boost will immediately begin charging outside of your smart schedule.

Can I use waEV-smart without connecting my car?

Yes. Vehicle integration is optional and can be skipped during setup.

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

My smart charging isn’t starting.

Please ensure your charging schedule is active, your tariff settings are correct and your vehicle does not have conflicting charging timers enabled.