Got a question? Let us help.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

Other commonly asked questions

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

How long is the warranty on your charger and any equipment installed?

All waEV-charge units come with a three year warranty, any materials installed in conjunction with the waEV-charge e.g. new consumer unit comes with a 12 month warranty.

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

Can I still manually charge my vehicle?

Yes. Manual charging is still available when needed. Once your vehicle is plugged in, a Boost option will appear on the main Dashboard screen. Selecting Boost will immediately begin charging outside of your smart schedule.