Got a question? Let us help.

Where can I find support in the app?

Tap the menu icon in the top-right corner of the app to access FAQs, support, live chat and additional information.

Other commonly asked questions

How is my data used for waEV-smart rewards?

We only share the information necessary to provide waEV-smart services and calculate rewards, including details such as your email address, property address, MPAN, smart meter data and charger/device information, with our authorised flexibility service operators and trusted partners.

Can I order without installation?

Yes! The waEV-charge EV chargers have been designed for a quick & easy install and comes shipped, preconfigured with all setup information therefore any qualified electrician is able to complete the installation.

Are you compatible with OVO Charge Anytime?

Our chargers and smart app work with all OVO tariffs, however, as the OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

‍https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Do I need to create an account?

Yes. You will need a waEV-charge account to use waEV-smart.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.