Got a question? Let us help.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

Other commonly asked questions

Do I need to change energy providers or be on a specific tariff for this to charge my car?

You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.

How do grid services and flex charging work?

waEV-smart participates in flexibility services designed to help balance demand on the UK electricity grid. Charging can be intelligently shifted to lower demand periods or times where more renewable energy is available, helping reduce grid strain while still ensuring your vehicle is charged when needed.

What courier do you use?

All online orders are shipped via FedEx.

I haven’t received my verification code.

Please check your junk or spam folders, ensure your email address was entered correctly and allow a few minutes for delivery before requesting another code.

Am I eligible for flex charging rewards?

Customers must have a compatible waEV-charge charger, a SMETS2 smart meter installed and communicating correctly, an eligible dual rate electricity tariff and a compatible charging setup connected to waEV-smart.