Got a question? Let us help.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

Other commonly asked questions

Can I change my charging schedule later?

Yes. Charging schedules and preferences can be updated within the app at any time.

My charger is not appearing in the app.

Please check your charger is powered on, connected to WiFi, Bluetooth is enabled on your phone and the firmware update has completed successfully.

How do I update my charger firmware?

Open the waEV-charge Installer App, select Owner Settings, choose your charger, enter the Access Code, select Firmware Update and enter firmware version 49.59. Wait approximately 5 minutes after confirmation before proceeding.

How do I register?

Open the waEV-smart app, select Register, enter your email address, request a verification code, create a password and select Register & Sign In.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £120 +VAT fee which includes parts and labour.