Got a question? Let us help.

Why do I need to authenticate my energy supplier?

Authentication allows waEV-smart to optimise charging around your tariff and access eligible smart charging features and rewards.

Other commonly asked questions

Am I eligible for flex charging rewards?

Customers must have a compatible waEV-charge charger, a SMETS2 smart meter installed and communicating correctly, an eligible dual rate electricity tariff and a compatible charging setup connected to waEV-smart.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

What is a Single Rate tariff?

A Single Rate tariff means your electricity costs the same price all day and night.

What happens if my vehicle integration disconnects?

If the integration disconnects for any reason, such as the vehicle manufacturer service going offline, the charger will default to charging at the maximum rate during the configured off-peak charging period, provided the vehicle is plugged in.

Where can I download the waEV-smart app?

The waEV-smart app is available on both the Apple App Store and Google Play Store.