waEV-smart Installer Incentive Scheme
Scheme Terms for approved installers
These are the terms on which Waev-Renewables Ltd pays installers under the waEV-smart Installer Incentive Scheme. Please read them before you take part. By setting up an installer account with us, registering for the scheme online, or invoicing us for an installation — whichever you do first — you enter into an agreement with us and accept the version of these terms in force at that time, and they apply to every payment we make you under the scheme. The current version is always available at waevcharge.co.uk/installer-terms.
Issued by
Waev-Renewables Ltd (company number 14582485), Carr House, 46 Carr Street, Ipswich, Suffolk, IP4 1EW. In these terms, "we", "us" and "our" mean Waev-Renewables Ltd, and "you" means the installer business accepting these terms.
Version
Version 1.0, 1 September 2026
Contact
installers@waevcharge.co.uk
The short version. We pay you £50 (inc VAT) for each new waEV charger you install for a job that you originated that connects to the waEV-smart app within 14 days and keeps smart charging switched on for the first 30 days. No job originated by waEV and provided to you as the installer by waEV counts. The customer must be happy for smart charging to be on, and you must tell them before you switch it on that we pay you if they choose to have it on. You claim through your installer dashboard by invoicing us £50 (inc VAT) for each installation that qualifies. Everything below is the detail.
1. What the scheme is
1.1 The scheme pays a one-off amount of £50 (including any VAT) for each qualifying waEV charger you buy from us or from a wholesaler, install and connect to the waEV-smart app. We call this an incentive payment. No jobs provided to you by waEV count towards the payment scheme.
1.2 The scheme is a marketing initiative. It is not a contract to supply goods or services, it does not guarantee you any volume of work, and taking part does not make you a distributor, dealer or representative of waEV.
1.3 These terms are between you and us. Your arrangements with the distributor or wholesaler you buy chargers from are separate, and nothing in these terms changes them. The distributor who introduced you to the scheme does not make, fund or guarantee any payment under it and has no authority to change these terms.
2. Who can take part
2.1 You can take part only if we have approved you for the scheme in writing, and only while that approval stands. We may approve or refuse any installer at our discretion, and we may withdraw approval at any time by telling you in writing.
2.2 You confirm to us that you:
- are a business (a company, partnership or sole trader) and are taking part for the purposes of that business, not as a consumer;
- are competent and appropriately qualified to install EV charge points, and hold any registration required for that work, including membership of a competent person scheme where applicable;
- hold public liability insurance appropriate to the work; and
- will carry out every installation in line with the manufacturer's instructions and all applicable law and standards.
2.3 If any of this stops being true, tell us straight away. We may suspend or end your participation.
3. What you must do at the installation
This section is a condition of payment. If you do not do these things, the installation does not qualify and we will not pay for it — or, if we have already paid, we can ask for the money back.
3.1 You must explain what smart charging does, tell the customer that we pay you if they choose to have smart charging switched on and keep it on, and get the customer's agreement before switching it on.
3.2 You must not switch on smart charging without the customer's agreement, must not discourage a customer from turning it off, and must not suggest that smart charging is compulsory or that you have no interest in whether it stays on. If a customer asks how to disable it, show them.
3.3 If the customer does not want smart charging, do not switch it on. You will not earn a payment for that installation, and that is fine — never leave smart charging on against a customer's wishes, and never switch it back on afterwards without asking.
3.4 You must tell the customer, before smart charging is switched on, that we will pay you if they choose to have smart charging on. Say it in plain terms — for example: “waEV pays me a small fee if you choose to keep smart charging switched on.” We may also remind the customer of this in the waEV-smart app. If a customer asks about the payment, answer honestly — never deny it or play it down.
3.5 You must not tell the customer anything about the charger, the app or waEV that is not in our published documentation, and you must not make any promise or commitment on our behalf.
4. What earns a payment
4.1 An installation qualifies if all of the following are true:
- (a) the charger is a new waEV product, bought from us or from any of our authorised distributors or resellers, and installed by you at an end customer's premises in the United Kingdom;
- (b) the charger is registered on and connected to the waEV-smart app within 14 days of the installation date;
- (c) smart charging is enabled on the charger and stays enabled continuously for at least 30 days from the installation date; and
- (d) you were an approved installer under clause 2.1 at the time you were approached about the scheme and at the time of the installation.
- (e) the installation is for a customer you originated: waEV did not introduce the customer to you or supply the lead. An installation for a customer waEV referred to you, or who bought direct from waEV as a supply-and-install job, does not qualify.
4.2 We pay a maximum of one incentive payment per charger, identified by its serial number, however many people are involved in the installation.
5. What does not qualify
5.1 We will not pay for a charger which:
- is a demonstration, evaluation, sample, refurbished or warranty replacement unit;
- is returned, refunded, credited or repossessed;
- is installed at premises owned or occupied by you, your business, or anyone employed or engaged by you;
- already attracts another rebate, discount, commission or incentive from us; or
- has had smart charging switched on without the customer's agreement, or switched on and then off again to fit around the 30-day period.
5.2 We will not pay a claim we reasonably believe to be false, inflated or made in bad faith, and we may suspend or end your participation and recover earlier payments if we find that has happened.
6. How to claim
6.1 You claim directly from us, not through the distributor you bought the charger from. We will give you access to an online installer dashboard within a month of signing up. Once an installation has been registered on the waEV-smart app against your installer account and we have verified that it qualifies (see clause 7), it appears on your dashboard as available to claim, with the amount you can claim.
6.2 To claim, send us an invoice for £50 (including any VAT — see clause 9) per installation shown on your dashboard as available to claim quoting each charger serial number. Send invoices to installers@waevcharge.co.uk. An invoice must reach us within three months of the installation first appearing on your dashboard as available to claim. We do not have to pay a claim received after that.
6.3 You must keep records of the installations you claim for, including a note that you told the customer about the payment and of the customer's agreement to smart charging being switched on, for two years. If we ask to see them, please send them within 10 working days.
6.4 If an installation you expect to see has not appeared on your dashboard within 60 days of the installation date, tell us and we will look into it. Do not invoice us for an installation that is not shown on your dashboard as available to claim — we will not pay it.
7. How we check
7.1 Before an installation appears on your dashboard as available to claim, we check it against the records held by the waEV-smart app. Those records show us whether the charger connected and whether smart charging stayed on.
7.2 Unless there is an obvious error, our records decide whether an installation qualifies. If you think we have got something wrong, or an installation has not appeared on your dashboard when you expected it to, tell us within 30 days and we will look at it again.
8. How and when we pay
8.1 We pay each valid invoice directly to you by bank transfer, in pounds sterling, within 30 days of receiving it.
8.2 We pay into the bank account you give us when you register or, if you have not given us one, the account shown on your valid invoice. Keep those details up to date — we are not responsible for a payment sent to an account you have told us to use.
8.3 We do not pay interest on incentive payments, and we may hold back a payment while we are investigating a claim.
9. Tax
9.1 We pay incentive payments gross, without deducting anything.
9.2 The payments are income of your business. You are responsible for declaring them and for any tax, National Insurance or VAT that arises. We do not operate PAYE on them and we do not give tax advice — if you are unsure how to treat them, speak to your accountant.
9.3 The £50 is the total amount we pay and includes any VAT due. If you are VAT registered, treat the £50 as VAT-inclusive: your invoice must be a valid VAT invoice showing your VAT number and the VAT element (at the current 20% standard rate, £50 is £41.67 plus £8.33 VAT), and you are responsible for accounting for that VAT to HMRC. If you are not VAT registered, invoice £50 with no VAT shown.
10. When we can ask for a payment back
10.1 We can ask you to repay an incentive payment if, within 12 months of us paying it, any of the following comes to light:
- (a) the charger is returned, refunded, credited, uninstalled or repossessed;
- (b) the installation did not actually meet the conditions in clause 4;
- (c) the claim was wrong or incomplete in a way that mattered; or
- (d) the installation was obtained in breach of these terms, including the customer disclosure and agreement requirements in clause 3.
10.2 If we ask, please repay within 14 days. We may also set the amount off against anything else we owe you.
10.3 We will tell you why we are asking and give you a fair chance to explain before we insist.
11. Scheme limits
11.1 The scheme runs to monthly and overall limits on the number of payments and the total amount we will pay across all installers taking part in the scheme. Once a limit is reached, we do not have to pay further claims for that period, even if the installation would otherwise have qualified.
11.2 We will publish or tell you the current limits on request, and we will give you as much warning as we reasonably can before a limit is reached.
12. Keeping the scheme confidential
12.1 The existence and terms of this scheme are confidential. Please do not discuss them with other installers, wholesalers, competitors or on social media.
12.2 This does not stop you telling a customer about the payment, as clause 3 requires, or telling your accountant or a professional adviser, or anyone you have to tell by law.
12.3 This obligation continues for two years after your participation ends.
13. Your status
13.1 You take part as an independent business, on your own account. You are not our employee, worker, agent, partner or representative, and you must not describe yourself as any of those things.
13.2 You have no authority to enter into anything on our behalf, or to make any promise, warranty or commitment for us.
13.3 You are responsible for your own work, your own staff and subcontractors, and your own insurance.
14. Conduct and the law
14.1 You must comply with all laws that apply to your work and to this scheme, including consumer protection law, the Bribery Act 2010 and the Electric Vehicles (Smart Charge Points) Regulations 2021.
14.2 You must not offer any part of an incentive payment, or anything else of value, to anyone in order to influence a decision improperly — including to a customer's employee, adviser or agent, or to any public official.
14.3 You must not disable, override or misrepresent any function of a charger, and you must not encourage or help anyone else to do so.
14.4 Tell us straight away if you become aware of anything under this clause going wrong.
15. Changes, suspension and withdrawal
15.1 We may change these terms, the payment amount, the qualifying conditions or the scheme limits at any time by giving you 30 days' notice. Changes apply to installations carried out after the notice period ends.
15.2 We may suspend or withdraw the scheme entirely, or end your participation, at any time by telling you in writing. Where we reasonably suspect fraud, abuse or a breach of these terms, we can do that immediately.
15.3 If the scheme changes or ends, we will still pay for qualifying installations completed before the change or ending takes effect, subject to the rest of these terms.
15.4 You can stop taking part at any time by telling us.
16. Our responsibility to you
16.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.
16.2 Subject to clause 16.1, we are not liable to you for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss.
16.3 Subject to clause 16.1, our total liability to you in connection with the scheme will not exceed the total incentive payments we have paid or owe you in the 12 months before the claim arises, or £500 if that is greater.
16.4 The scheme is separate from any product warranty. Nothing here changes your or your customer's rights in respect of a faulty charger.
17. Your information
17.1 To run the scheme we collect and use your business and contact details, the details of the installations you claim for, and your bank details. We are the controller of that information.
17.2 We use it to approve you for the scheme, check claims, make payments, meet our legal and accounting obligations, and prevent fraud. Our lawful bases are performance of our agreement with you, our legitimate interests in running and protecting the scheme, and compliance with legal obligations.
17.3 We share it with our distributors where necessary to verify claims, and with our bank, accountants and auditors. We keep it for six years after your last payment, to meet tax and accounting requirements.
17.4 You have rights over your information, including to see it, correct it, and object to how we use it. To exercise them, or to raise a concern, contact us at the address on the front of these terms. You can also complain to the Information Commissioner's Office at ico.org.uk.
17.5 Where you give us a customer's postcode or app reference, you must have told the customer that their details will be passed to us for this purpose.
18. General
18.1 These terms, together with our written approval of you under clause 2.1, are the whole agreement between us about the scheme.
18.2 You cannot transfer your participation or any payment due to you to anyone else without our written agreement.
18.3 No one other than you and us has any right to enforce these terms.
18.4 If any part of these terms turns out to be unenforceable, the rest continues to apply.
18.5 Notices to us go to the email on the front of these terms. Notices to you go to the address or email you give us on acceptance.
18.6 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
19. Accepting these terms
You accept these terms by registering for the scheme online, setting up an installer account, or invoicing us for an incentive payment, whichever you do first. The current version of these terms, and the date it took effect, will always be available online at waevcharge.co.uk/installer-terms, and we will send you a copy when we approve you. We can change these terms only as set out in clause 15: we will give you 30 days' notice, changes apply to installations carried out after the notice period ends, and if you continue to take part — including by submitting a claim — after a change takes effect, you accept the changed terms. If you do not accept a change, you can stop taking part at any time under clause 15.4, and clause 15.3 protects payments for installations you have already completed.
Questions about the scheme? Email installers@waevcharge.co.uk and we will come back to you within two working days.
