After 2 weeks of using this charger and initially confused about the way the app works. The customer team took their time to put me through the app. 1) This is a very sturdy charger, not flimsy and sits nice by the side of the house. 2) The smart charging is very good. I never have to do anything as I just wake up to my car charged to desirable % which is an upgrade to old chargers I’ve used. 3) One other thing is the lock, I don’t have to worry about people using my charger. When you plug in the charger when locked it does produce power but I think that’s just the power in the cable as it stops after a few minutes and never works until you unlock the charger.