Had my charger installed yesterday about 10 days from placing the order. Great communication from WaEv, site wouldn't let me upload the requested video, emailed them, had a call and emails back giving me multiple options. Very helpful. Installer arrived as agreed, very quick, knowledgeable and helpful about 90mins and he was done. Have to say though he did make a little mess when drilling through the cavity wall, a pilot drill should have been used first, but that's just a little observation and doesn't detract from the total experience. Highly recommend