Unfortunately for me after initial survey I was told I had a looped (shared) supply. I had to wait 6 months for the DNO to install a new supply line to my house. The positive side of this was I got a 3 phase supply line installed for free. I also had to get a new 3 phase SMART meter fitted by EDF which added another 4 weeks to my installation time. None of these delays were caused by wav-EV. Once my supply line and meter were ready my 22KW charger was installed within 1 week and everything worked as expect. The wav-EV support team were great and guided me through the entire process. At the end of the day I did have to wait 6 months but finally ended up with a 22KW EV charger. Something that I did not expect. Would I use wav-EV again. That would need to be a BIG YES