My charger light is flashing red

  • Understanding the red light codes:
    • 1 flash: Over-current protection.
    • 2 flashes: Over-voltage protection.
    • 3 flashes: Under-voltage protection.
    • 4 flashes: Over-temperature protection.
    • 5 flashes: Ground fault.
    • 6 flashes: Emergency stop.
  • What to do:
    1. Disconnect your vehicle: Unplug the charging cable from your EV.
    2. Restart the charger: Turn off the power to the charger at the circuit breaker, wait for a minute, and then turn it back on.
    3. Check for visible damage: Inspect the charger, cable, and connector for any signs of damage.
    4. Contact support: If the red light continues to flash after restarting, please contact our customer support team and provide them with the number of flashes.